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Legal clarity for your account and withdrawals

When you open an account with mawar198, we handle your data, payment details and account security under clear legal terms.

Account access where local law permitsData protection during deposits and withdrawalsPayment verification for every transaction
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mawar198 Legal clarity for your account and withdrawals
REACH OUR LEGAL TEAM

How to contact us about legal matters

We keep multiple channels open so you can raise a legal concern, request account information or challenge a transaction.

Email escalation Send legal enquiries and formal complaints to our legal support inbox.
In-account messaging Open your account, navigate to Settings, then Support, and select Legal Enquiry.
Formal written request For data access, deletion or formal disputes, submit a signed request with your name…
SECURITY AND RETENTION

How we protect your data and verify your identity

Your account information is encrypted in transit and at rest. When you deposit via DANA, OVO, GoPay or QRIS, we do not store your payment credentials; the payment gateway handles that exchange.

Encryption standard

All account login sessions and payment submissions use industry-standard TLS encryption. Your password is hashed and salted; we do not store plain-text credentials. Session cookies expire after 30 minutes of inactivity for additional security.

Payment security

DANA, OVO, GoPay and QRIS transactions are processed by licensed payment gateways. We verify every withdrawal against your registered identity and cross-check against our anti-fraud database before releasing funds.

Data retention

Account files, login history and transaction records are retained for the period required by Indonesian financial regulations. After that period, data is securely deleted unless local law requires extended retention for dispute resolution.

Account access control

Your account is protected by a unique password and optional two-factor authentication via SMS to your registered phone number. Only you can change your withdrawal address or email; changes require verification of your identity.

Dispute resolution

If you dispute a transaction, we investigate within three business days. You can request a detailed ledger of any deposit or withdrawal through our support team; we provide this within two business days.

Contact legal team

For data subject requests, privacy concerns or formal disputes about how we handle your information, reach our legal team via email or in-account messaging. We acknowledge receipt within 24 hours and provide a substantive response within five working days.

Legal questions answered

Below are answers to the questions we hear most often about account legality, data handling, withdrawal verification and your rights as a mawar198 member. If your question is not covered here, contact our legal team using the channels above.

Account access and eligibility depend on local law where you are located. We operate within the jurisdictional framework that applies to your region. If you are unsure about the legal status of online gaming in your location, check your local financial regulator or gaming authority before opening an account.

When you request account closure, your profile is marked inactive but your transaction history and personal data are retained for the period required by local financial law. After that retention window expires, personal information is securely deleted. Account records needed for dispute resolution or regulatory compliance are kept in an anonymised archive.

Identity and anti-money-laundering checks typically complete within two business hours of your withdrawal request. DANA, OVO, GoPay and QRIS transfers usually arrive within one hour of verification clearance. Bank transfers may take up to one business day depending on your bank's processing schedule.

Yes. Submit a formal data access request through our legal team by email or signed written letter. Include your account number, registered name and ID copy. We provide a complete file of your personal information within the timeframe set by local data protection law, typically 10–14 calendar days.

All withdrawals above a certain threshold are cross-checked against our anti-fraud database and government watchlists. Deposits and withdrawals are logged for financial reporting. If unusual activity is detected, we may request additional verification or freeze the account pending investigation. This protects both you and mawar198 against financial crime.

Contact our legal team via email, in-account messaging or formal written request. Include your account number, a description of your concern and any supporting documents. We confirm receipt within 24 hours and provide a substantive response or next steps within five business days.

No. Payment credentials are never stored on our servers. When you deposit or withdraw, your payment details go directly to the licensed payment gateway. We only store a transaction reference and the amount transferred. Your banking information remains private and secure with your payment provider.

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