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Our Terms & Conditions: What You Need to Know

When you open an account with mawar198, you agree to our terms that protect both your account and our platform.

Account Security & VerificationDeposit & Withdrawal RulesDispute Resolution Process
mawar198 Our Terms & Conditions: What You Need to Know
GET HELP WITH TERMS

How to Contact Us About These Rules

Live Chat Support Our support team is available 24/7 in English via the chat icon on your…
Email Escalations For formal disputes or data requests, email support@mawar198.
Account Settings Open your account dashboard, go to Settings > Terms & Policies to review the…
YOUR DATA & SECURITY

How We Protect Your Account and Information

Account Verification

We verify your identity before your first withdrawal using your legal name, phone and a valid ID scan. This keeps your account secure and stops fraud; the process takes under 10 minutes on desktop or mobile.

Deposit Safeguards

When you deposit via DANA, OVO, GoPay or QRIS, your funds move directly from your wallet to our segregated account. We never hold your payment data — your bank or digital wallet does. Transactions are encrypted end-to-end.

Withdrawal Verification

Before we send your winnings back to your DANA, OVO, GoPay or QRIS account, we verify the transaction amount and confirm the destination wallet matches your account records. This takes one to two hours after you request it.

Cookie & Tracking Policy

We use cookies to keep you logged in and to track how you use the lobby — which games you visit, how long you stay, payment method patterns. This helps us spot account takeovers and improve your experience. You can clear cookies anytime in your browser settings.

Data Retention & Deletion

We keep your account data, transaction history and verification documents for seven years where local law permits. If you close your account, data stays encrypted; you can request deletion after two years by emailing [email protected] with your account ID.

Dispute & Appeal Process

If you think a transaction was wrong or your account was closed unfairly, contact support with evidence. We investigate within five business days and reply with our decision and how to appeal to an independent reviewer if you disagree.

Common Questions About Our Terms

We'll close your account and keep any balance. Our terms require deposits to come from funds you own in wallets under your name. If we discover a deposit breach during verification, we report it to the payment provider and may share your account ID with the authorities where local law permits.

No. Our terms require withdrawals to go back to the same DANA, OVO, GoPay or QRIS account you deposited from. This protects you from account takeover and money laundering. If your wallet is closed, contact support — we may approve a one-time transfer with ID verification.

Once you request a withdrawal, we verify it within one to two hours. After approval, DANA, OVO and GoPay usually land in your wallet within five minutes; QRIS transfers vary by your bank but typically clear within 30 minutes. You'll see the transaction status in your account history.

Report it to [email protected] with your account ID, the transaction date and amount you think is wrong. We investigate within five business days, pull our transaction logs and the game server records, and send you a full breakdown. If we find an error, we correct it immediately with proof.

We won't close an active account for inactivity, but if you request closure in Settings or by email, we'll process it within 24 hours. Any remaining balance is returned to your DANA, OVO, GoPay or QRIS wallet within two business days of the request.

We use cookies to keep you logged in, track which games and tables you visit, and flag unusual login activity on your account. This helps us prevent fraud and improve the lobby experience. You can delete cookies anytime in your browser; we'll ask you to log in again on your next visit.

Email [email protected] with your account ID and request 'data access' or 'account deletion'. For data access, we send a ZIP file with your account info, transaction history and verification documents within five business days. For deletion, we keep records for seven years where local law permits, then purge encrypted backups after two years.